Faq's
General Questions
What happens if I haven’t received my order?
Do you offer price guarantees?
Can I cancel my order if I change my mind about the product?
I have placed an order but have not received tracking details?
Skincare Fridge
What is the temperature for the fridge?
Where should I place my fridge?
Is water condensation inside the fridge common?
Shipping
All orders are shipped using Australia post. If you place your order on a weekday before 12 pm (AEST) we guarantee you same day dispatch. You qualify for free standard shipping over $59!
Lead time: 2-7 days from the date of dispatch. Once we fulfil your order, you will receive your tracking information via email.
*International shipping is not available for this product.
Returns
- You must notify us within 7 working days of receiving your order;
- Provide us with evidence to support your claim;
- Must be returned to us in original packaging
We do not offer any return or exchanges for change of mind so please choose carefully.
Silk Exfoliating Gloves
Do I need any other products to use with the silk mitts?
Can I wash my body with any other products prior to exfoliating?
How often should I use the silk mitts to exfoliate?
Can I machine wash my silk mitts?
Shipping
Domestic shipping
All orders are shipped using Australia post. If you place your order on a weekday before 12 pm (AEST) we guarantee you same day dispatch.
We charge a flat rate of $5.00 for all domestic shipping. All orders over $59 AUD qualify for free standard shipping nationwide.
Lead time: 2-7 days from the date of dispatch. Once we fulfil your order, you will receive your tracking information via email.
International Shipping
We are currently offering standard international shipping to a selected number of countries. Depending on your destination and address. You can pay anywhere between $14.99- $16.99 AUD. We will provide you with a tracking number once your order is fulfilled.
Lead time for delivery: 7-15 Business days.
Countries we ship to:
- New Zealand
- United States
- Canada
- Mexico
- Asia (India, Indonesia, Japan, Jordan, Lebanon, Malaysia, Singapore, Qatar, United Arab Emirates.
No express delivery available at this time, should you require express delivery please contact us via email monfrigoau@gmail.com