Faq's

General Questions

Please contact us immediately and we will do our best to track your package.
Unfortunately, we do not offer price guarantees on any purchases. We are unable to provide any refunds if your item happens to go on sale post your purchase.
Due to our turnaround times, we do not offer any cancellations once you have placed an order. However, if you wish to change the color or size of your product; please send us an email within an hour of placing your order and we will be happy to make the necessary changes subject to stock availability.
We recommend you check your spam email list prior to contacting us. If your unable to find an email with tracking information; please contact us at monfrigoau@gmail.com

Skincare Fridge

The skincare fridge cools down to 4ºC- 5ºC at 25˚C ambient and heats up 50ºC- 60ºC by set point thermostat.
We recommend storing your fridge on a dry and flat surface area away from any sources of heat, direct sunlight, humidity, liquids, and sharp objects. Please ensure you do not obstruct the backside of the fridge and leave enough space for ventilation, minimum of 4 inches or 10cm.
Yes! Generally, water condensation inside the fridge occurs when the door is left open for too long and warmer air outside gets into the appliance. This condensation then turns to moisture or frost. Please ensure you place your fridge on a flat surface away from direct sunlight and humidity.
Domestic shipping

All orders are shipped using Australia post. If you place your order on a weekday before 12 pm (AEST) we guarantee you same day dispatch. You qualify for free standard shipping over $59!

Lead time: 2-7 days from the date of dispatch. Once we fulfil your order, you will receive your tracking information via email.

*International shipping is not available for this product.
In the rare occasion where you find your skincare fridge to be faulty, we will allow a return or exchange under the following conditions:
  • You must notify us within 7 working days of receiving your order;
  • Provide us with evidence to support your claim;
  • Must be returned to us in original packaging

We do not offer any return or exchanges for change of mind so please choose carefully.

Silk Exfoliating Gloves

Nope! All you need is the glove and warm water for the glove to work.
No! The glove works best when you soften your skin with warm or hot water. Any use of other products will not provide you with the best results.
This depends on your beauty regimen and skin type. Recommended usage is anywhere between 2-4 times per month.
The best way to keep your mitt clean is to rinse it off with lukewarm or hot water after every use. Once washed you can air dry using the white band inside your mitt. Please do not machine wash and keep away from soap, scrubs and any other products after use.

Domestic shipping

All orders are shipped using Australia post. If you place your order on a weekday before 12 pm (AEST) we guarantee you same day dispatch. 

We charge a flat rate of $5.00 for all domestic shipping. All orders over $59 AUD qualify for free standard shipping nationwide. 

Lead time: 2-7 days from the date of dispatch. Once we fulfil your order, you will receive your tracking information via email.   

International Shipping 

We are currently offering standard international shipping to a selected number of countries. Depending on your destination and address. You can pay anywhere between $14.99- $16.99 AUD. We will provide you with a tracking number once your order is fulfilled.   

Lead time for delivery: 7-15 Business days.  

Countries we ship to:  

  • New Zealand  
  • United States  
  • Canada  
  • Mexico 
  • Asia (India, Indonesia, Japan, Jordan, Lebanon, Malaysia, Singapore, Qatar, United Arab Emirates. 

No express delivery available at this time, should you require express delivery please contact us via email monfrigoau@gmail.com

For hygiene purposes, we are unable to accept any returns or refunds for this product.