We will allow a return your skincare fridges store credit or exchange product where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
You may be provided with a product exchange, refund or store credit (at our discretion ) only when the returned product is received, and it complies with the above requirements.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Please note for hygiene purposes we are unable to accept returns or provide you a refund for our silk exfoliating gloves.