Shipping Policy

Shipping Policy 

All orders are shipped using Australia Post and occasionally we may use Sendle courier services for domestic deliveries.  If you place your order before 1pm (AEST) on a weekday we guarantee same day dispatch. 

Please note, we do not accept PO BOX addresses and it is your responsibility to provide us with a valid current address. 

Australian Standard Shipping (Domestic) 

We charge a flat rate of $4.95 for domestic shipping. All orders over $50 qualify for free standard shipping across Australia with a lead time of 2-7 days from the date of dispatch. 

Once we fulfil your order, you will receive your tracking information via email.   

International Standard Shipping 

We are currently offering standard international shipping to a selected number of countries. Depending on your destination and address, you can pay anywhere between $13.95 - $21.95 AUD. We will provide you with a tracking number once your order is fulfilled.   

*Lead time for delivery: 6-27 Business days.  

Countries we ship to:  

• New Zealand  
• United States  
• Canada  
• Mexico 
• Asia (India, Indonesia, Japan, Jordan, Lebanon, Malaysia, Singapore, Qatar, United Arab Emirates. 

No express delivery available at this time, should you require express delivery please contact us via email monfrigoau@gmail.com  

Please note, some countries (such as those located in the European Union) charge duties or Value Added Tax when goods are imported. 

Monfrigo has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly. 

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us.